Refugees are people, like you and me. They have been forced to flee their homes by war or persecution, often leaving behind virtually all their worldly possessions. Once they have been recognised as refugees here in the UK, they have a chance to rebuild their lives in safety. But new challenges very rapidly arise. This report is concerned with one such challenge – learning English. This report, produced as part of Refugee Action’s Let Refugees Learn campaign, investigates refugees’ experiences of learning English through ESOL. Our research explores not only individuals’ experiences with accessing courses, but also their backgrounds and aspirations. This report focuses on provision in England. ESOL provision in the UK is a devolved issue – each UK nation operates and funds its own system.